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Contact us. info@shrimpsstore.com.au

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Please email info@shrimpsstore.com.au to get started.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Share details about your shipping policies, item returns, or customer service.

Standard Flat Rate $10 applies to all orders except bulky items. Orders over $95 receive free shipping.

Standard delivery usually takes around 3-5 business days.

If your order hasn't arrived after one week, please contact us and we will look into the details.